[Mcawley]

Customer care told me last night that there was nothing they could do until the engineers came back next Friday. When I mentioned emergency pull-through or temporary fix, all I got was that there were no appointments earlier than the one I had booked. Even when I pointed out that it was their fault for putting the job through as complete despite that not being the case.

I gave up at that point as all that was happening was that I was getting annoyed and was likely to say something I would regret.

Unfortunately I don't have the engineers number, otherwise I would have tried contacting him too.

Am now starting to worry what might happen if there are any further problems on Friday!