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Paul K · 06-06-2008, 06:54

There is never a charge unless fault lies with CPE (Customer premis equipment) so you would not be charged for the call out unless something you have done or plugged in has caused the problem. As long as you have checked the test socket (if there is one) you should be safe, if the extension wiring is to blame on your side of the main socket then prepare for a bill.

06-06-2008, 06:54	#14
Paul K Inactive Join Date: Jun 2003 Location: Essex innit Age: 51 Services: Sky HD + 16Mb ADSL BT Telephone Posts: 15,735	Re: BT Box to NTE5 Master socket There is never a charge unless fault lies with CPE (Customer premis equipment) so you would not be charged for the call out unless something you have done or plugged in has caused the problem. As long as you have checked the test socket (if there is one) you should be safe, if the extension wiring is to blame on your side of the main socket then prepare for a bill.