[grungernut]

For anybody experiencing slow speeds or ongoing issues heres some tips.

Make sure you call or request support via the news groups and get all the checks done.
Make sure you insist that adequate notes are made on you account regarding the issue.
Once you have identified the fact that there is an issue, call cust care and demand you pay for what you are getting.

The amount of customers I have dealt with that are getting less than half what they pay for and have not demanded a reduction is amazing.

Example, Upgraded to 20Mb,had old dpx100/sb4100 modem,slow speeds for 4 months then new modem ordered. You are owed 4 months of the charge back for the higher speed as the modem is not capable of the speed and sales/cust care will never check this.

VM will never offer you this,you have to ask,often repeatedly.
Never be threatening but always be firm and always demand that a CCCS complaint is raised as this will then generate a follow up, and ask for the complaint reference number or you will just get told it has been done when it has not.

you need to remember that tech support can only diagnose and fix basic stuff,even 2nd line cannot fix an over subscribed ubr,best they can do is move you to a less utilised channel and give you any dates they have for planned work, them giving you a date and a ref number is your proof that there is an issue and is all you need to make that call.

Sorry for waffling on guys,hth.