Quote:
Customer Experience Enhancements
1) PageSense proved to be almost entirely transparent to end users. Only 15-20 trialists (0.1% of the trial userbase) identified the presence of the system and had a negative reaction. To ensure 100% transparency, the following work is planned:
• Phase 2 testing will use the latest revision of PageSense (ProxySense), which reduces the likelihood that customers will detect the system….
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So rather than address the negative concerns of the users who DID detect the system, their strategy was to ensure that it was better hidden from them in future. This obsession with hiding the system occurs many times throughout the initial part of the report and goes completely against their claim of 'Openness and Transparency'.
Thanks for this 'Anorak in Chief', ammunition very much appreciated by all who are fighting for EVERYONES privacy.
And thanks to the WB at BT too.