I find it interesting that since a couple of weeks ago, threatening to leave (as a customer since Bolton cable existed) I was contacted by retention and given a £9.00 discount on my 37.00 bill (BB & Phone only). This was on the condition I "Hung on in there" for a month as things would improve.
I even went so far as to configure my torrent client to cut the download speed to only 10kbps during the STM period.
I regularly check my connection speed and over the past 9 months the average has been 7978kbps and the best ever was during the STM period tonight at 12479kbps. Now it is back down to 8756kbps.
ABSOLUTELY brilliant for someone who is being charged for 20Mbps (and yes I do know the difference!).
Now what I would like to know from all the VM lovies out there (you know who you are) is this.
If as advised by tech support I've changed my download habits to suit their STM why am I still not getting what I pay for?
BT wholesale and their resellers have a legitimate answer to this as BT is still on copper from the exchange. NOT so VM.
BE have advised me I should expect a minimum of 16Mbps on their system and what I've read about them I am tending to believe it. It's better than I've had from VM.
I'm off to bed now work in the morning
