Peter N

Hope I'm not jumping too far ahead but a couple of the the stand-out points for me are the clearly stated intentions to prevent the customer from knowing that they were being monitored and the fact that BT were tracking customer service reports and complaints.

That last one suggests that they have been lying to the authorities with regards to the people who have proof of their data being intercepted. BT have claimed that the customer service call centres were not aware of the trials and used that to explain the incorrect information given to callers and yet we now find that those same call centres were collating data regarding calls relating to the trials.

This ought to make a difference in the attitude of the police and other authorities who have so far taken BT's word for everything that's happened.