got some discussion going on the bt page at III.co.uk
http://www.iii.co.uk/investment/deta...scussion&it=le
and someone has recomended my comment, also interesting comment
snip
I quote from the Chairman's blurb in the just received Annual review and Notice of Meeting:
"Being number one for service in our own sector is no longer good enough. We have to make outstanding customer service a differentiator for BT."
As far a i can see, they haven't been no. 1 for a long time. Two of the IT specialists in my local business club have strongly recommended me to stay away from BT because of their atrocious customer service to domestic consumers and small businesses. Are we about to re-elect a wafflemonger to the Board ?
Then there is the Phorm issue.
end snip
the message is starting to get through to investors
peter