Cable Forum - View Single Post - Connection issues - ready light flashing

garry_boy · 31-05-2008, 19:42

Hi folks,
I've had intermittent connection issues over the last couple of months whereby my connection drops and when I check modem the ready light is flashing. It seems to happen mostly in the early evening (but not exclusively) and I can't determine a pattern in respect of net usage (sometimes it happens when I'm not using it, sometimes when surfing etc).

I'm in the Glasgow area (G73). I've had two engineers out - first one replaced the modem (to the new black one with 256 on the back) when I came home the problem was still there - about an hour later it seemed to resolve itself so I thought fair enough - ran fine for about a week and since then I seem to lose my connection every night for about 2-3 hours usualy between 4 and 9pm.
Second engineer came out today and changed connectors on cable to modem, tidied up the splitters (we have phone, two V+ boxes and one normal box) and increased the signal at the box - but about two hours after he left the same problem returned - ready light flashing.

I've logged into the modem and have pasted the data shown when the connection isnt working (from today about two hours ago) ...have another engineer coming out on Monday evening - but some help in meantime would be appreciated...

Acquire a Downstream Channel 402750000 Hz In Progress
Connectivity State In Progress Not Synchronized
Boot State In Progress Unknown

Downstream Lock : Locked
Downstream Channel Id : 7
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : -3.1 dBmV
Downstream SNR : 41.0 dB

Upstream Lock : Not Locked
Upstream Channel ID : 1
Upstream Frequency : 25800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 61.0 dBmV
Upstream Mini-Slot Size : 2

Network Access : Denied
Maximum Downstream Data Rate : 0
Maximum Upstream Data Rate : 0
Maximum Upstream Channel Burst : 0
Maximum Number of CPEs : -1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled

31-05-2008, 19:42	#1
garry_boy Inactive Join Date: Dec 2003 Posts: 36	Connection issues - ready light flashing - Help! Hi folks, I've had intermittent connection issues over the last couple of months whereby my connection drops and when I check modem the ready light is flashing. It seems to happen mostly in the early evening (but not exclusively) and I can't determine a pattern in respect of net usage (sometimes it happens when I'm not using it, sometimes when surfing etc). I'm in the Glasgow area (G73). I've had two engineers out - first one replaced the modem (to the new black one with 256 on the back) when I came home the problem was still there - about an hour later it seemed to resolve itself so I thought fair enough - ran fine for about a week and since then I seem to lose my connection every night for about 2-3 hours usualy between 4 and 9pm. Second engineer came out today and changed connectors on cable to modem, tidied up the splitters (we have phone, two V+ boxes and one normal box) and increased the signal at the box - but about two hours after he left the same problem returned - ready light flashing. I've logged into the modem and have pasted the data shown when the connection isnt working (from today about two hours ago) ...have another engineer coming out on Monday evening - but some help in meantime would be appreciated... Acquire a Downstream Channel 402750000 Hz In Progress Connectivity State In Progress Not Synchronized Boot State In Progress Unknown Downstream Lock : Locked Downstream Channel Id : 7 Downstream Frequency : 402750000 Hz Downstream Modulation : QAM256 Downstream Symbol Rate : 5360.537 Ksym/sec Downstream Interleave Depth : taps32Increment4 Downstream Receive Power Level : -3.1 dBmV Downstream SNR : 41.0 dB Upstream Lock : Not Locked Upstream Channel ID : 1 Upstream Frequency : 25800000 Hz Upstream Modulation : QPSK Upstream Symbol Rate : 2560 Ksym/sec Upstream transmit Power Level : 61.0 dBmV Upstream Mini-Slot Size : 2 Network Access : Denied Maximum Downstream Data Rate : 0 Maximum Upstream Data Rate : 0 Maximum Upstream Channel Burst : 0 Maximum Number of CPEs : -1 Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Enabled