[disgruntled]

So now I know why I've been getting pathetic speeds. I'm clearly not happy about this.

I signed up with VM just 2 months ago for the 4mb BB Service and telephone line rental. Their sales pitch was a free upgrade to 10mb, why tell me that if I can't freely use it?, I guess the answer to that is blatantly obvious.

As an ex-Telewest customer just over 18 months ago, I was unable to migrate my services to my new home, I was told they were already over-capacity in this area yet within months I started getting leaflets and letters in my mail informing I could now have VM services but too late, as I was already under BT contract. What had changed?, obviously nothing, they've simply oversold their service and now can't cope with demand.

The thing that grates me most, like most people here, is their "unlimited" spiel. With BT, I was restricted to 40gb a month, not a huge amount but at least I knew for sure where I stood. It's the same with most other companies, you have your limits and they're clear before you sign. VM clearly fail here and as such, their actions are nothing short of scandalous.

To make matters worse for me, yesterday when I tried to end my contract for failure to install my telephone line after 6 weeks, I happened to mention about slow internet speeds. Their immediate reply was "did you call technical support"?, alas, no mention I might have had my speed capped for exceeding download limits. If it wasn't for reading this forum, I would still have no idea about my speed reduction.

Just one final question. If the peak hour is 4-9pm, why am I being punished until 1-2am?