Re: New STM/Virgin traffic managent confirmed - so that's why it's slow!
"In extreme cases ...... that'll have an impact on just 1% of our customers".
That sounds like a huge number of people. What is the number in less "extreme cases", 10%, 25%, 50% ??????
I am a very light user and have never been concerned by any of this but if a letter like that arrived on my doorstep, I would be disgusted and would have a heck of a lot more to say about it.
I don't think much of the condescending language VM seem to use these days either.
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