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jonbr · 28-05-2008, 14:03

Ask your friend to call them back and ask to talk to some one to make a complaint/cancel. When put thrpough to cancellations, explain to them what has happened and then ask them to put you though to the UK call centre with respect to this specific issue.

I had an issue once and the Indian call centre I got through to kept asking for my IP address (I wasn't getting one as my cable modem would not connect and they would not take my MAC address instead!). I told them I wanted to cancel and then asked cancellations to put me onto the UK call centre. I got a very helpful gentleman who resolved my problem within a few minutes.

28-05-2008, 14:03	#4
jonbr Inactive Join Date: Jan 2005 Services: DTV (Sky+), DTV (VM), phone, 4Mb BB (wireless) Posts: 187	Re: 4mg Cable will not connect Ask your friend to call them back and ask to talk to some one to make a complaint/cancel. When put thrpough to cancellations, explain to them what has happened and then ask them to put you though to the UK call centre with respect to this specific issue. I had an issue once and the Indian call centre I got through to kept asking for my IP address (I wasn't getting one as my cable modem would not connect and they would not take my MAC address instead!). I told them I wanted to cancel and then asked cancellations to put me onto the UK call centre. I got a very helpful gentleman who resolved my problem within a few minutes.