Quote:
Originally Posted by b00gyman
Hi
My friend txt me earlier to tell me she called Virgin this morning to ask whats going on and was told she could only contact them regarding the issue after 5pm
|
Some times I wonder what the support staff are thinking when they make statements like this. Get your friend to call them again, she is very unlikely to get the ame person, and so will get a different answer. If she does get the same same answer, ask them why!
Oh, and if the connection is down more than 48 hours, get her to call them and ask for compensation after they have fixed it. I've done very well out of that in the past
