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Morden · 26-05-2008, 16:19

I had a similar problem recently and ran tracert to the TF2 serever I had probvlems with BBC.co.uk and google.com which both had time outs in the hops. (this has happend several times in the last 6 months)

After phoning retentions, (after trying India to no joy), the helpful person there had said that the call was marked as low priority by India and passed me to 2nd line network support.

The person there got me to try a few tests such as opening cmd window and use netstat. (if you have over 6 connection to outside of your network the problems on your PC, reboot and close all IE windows). He also checked the network as I gave him the addresses of the problem routers from my tracert. ANd he confirmed that the network was ok.

I also tested the connection with the modem connected directly to my PC.

He agreed to send me a new modem as I had a 5 year old one, and he had advised that a more modern modem should help, this appears to have fixed the problem for me.

26-05-2008, 16:19	#13
Morden Inactive Join Date: Mar 2007 Services: Cable, Freeview DVD recorder, telephone L, BB L, TV xl, V+ Posts: 150	Re: hops to server blocked. I had a similar problem recently and ran tracert to the TF2 serever I had probvlems with BBC.co.uk and google.com which both had time outs in the hops. (this has happend several times in the last 6 months) After phoning retentions, (after trying India to no joy), the helpful person there had said that the call was marked as low priority by India and passed me to 2nd line network support. The person there got me to try a few tests such as opening cmd window and use netstat. (if you have over 6 connection to outside of your network the problems on your PC, reboot and close all IE windows). He also checked the network as I gave him the addresses of the problem routers from my tracert. ANd he confirmed that the network was ok. I also tested the connection with the modem connected directly to my PC. He agreed to send me a new modem as I had a 5 year old one, and he had advised that a more modern modem should help, this appears to have fixed the problem for me.