Quote:
Originally Posted by broadbandbug
Deffo no 'fixed IP' available on the 20Mb/s Tier.. They are only available for the 4 and 10Mb/s Tiers.
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Out of curiosity, do you know why?
To be honest the fact they've dropped the promised upload for the 20MB tier and remove the fixed IP's (admittedly done in a crap way and not true "static") are reasons enough for me not to upgrade.
I'm not truly interested in the 20MB download speed although it would be nice occasionally I suppose, but I'm a very limited download user and dont download huge amounts (occasional episode of Battlestar Galactica that's about it) and am more interested in the upload speeds for my mail and web servers, that's why I was happy to "downgrade" my speed when I went from residential to business. When I signed up, I was sold on the product because of the five "static" IPs, the 0800 support line and that the upload would be "increased to 1.5MB by Xmas" and be "a FREE upgrade".
Partly because I'm a lazy git and partly because ADSL in my area is so poor I probably won't bother leaving, but as far as I'm concerned, this is a breach of contract (partially verbal at point of sale as I was mis-sold the product and partly fiscal as I paid extra for my static IPs and if I upgrade to the next tier they force me to lose them, I assume they'd refund my money for those then?). Really unimpressed by Virgin over this, but as I said, lazyness, lack of a decent alternative and the fact it would be a pain in the neck to change everything over and inconvenient for my users will probably see me stay with Virgin reluctantly.