Thread: Is this a record for VM cusomer services 21 days for reply
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Old 24-05-2008, 17:48   #2
frogstamper
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Join Date: Feb 2008
Location: Brighton
Age: 61
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Re: Is this a record for VM cusomer services 21 days for reply
Quote:
Originally Posted by Ken W View Post
Is this a record for VM cusomer services 21 days for reply.
May 3rd I compeated a form on the contact page asking for details of upgradeing to one of VM packages which they had a of special offer if I take it up berfore May 10th , I received their auto reply saying I will get a reply within 48 hours. This morning may 24th I received their reply with the detials that I requested saying that the special offer has ended, so much for VM customer services.
I've found that e-mailing VM just isn't worth it, as you've found out Ken they take too long to reply, I must admit though 28 days is ridiculous, even so you responded to the offer before the close date, so I don't see why you should lose out due to VMs ineptitude.
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