I am pleased you are happy with your new ISP Berealwith.
I would have left after the 20Meg upgrade if there had been a viable alternative for me, thankfully the last network update sorted all the problems to the point that I now get 19Meg any time of day, together with fast browsing.
It would have been nice if they had done the network update before they switched to 20Meg though, the previous 10Meg speed was always spot on.
The main thing is we are both happy now.
Keep coming to the Forum, we need all the Northerners we can get.