[cleshe]

Originally Posted by grahalex

My mother in law has had a V+ box fitted along with new modem, Ambit 256.Even though the engineer couldn't get online after fitting new modem he left saying she should contact help line as he couldn't sort it out.I rang them on her behalf as she's a bit deaf and after trying various things, disconnecting modem etc Virgin said her drivers need updating, a bit difficult when you can't get online !!
She has a USB to Ethernet convertor, but they said NIC drivers needed updating.Can anyone help please.

Pm me your email address, I'll send you the driver you need for your ethernet card.Conversely, go to realtec , and download it yourself.

---------- Post added at 11:08 ---------- Previous post was at 10:54 ----------

Originally Posted by grahalex

Mother in law rang Virgin today and told them she was sick of having no internet and wanted to leave them.They put her on to English tech help who, after various tests, said the problem was her network card, which is a SMC one, was being recognised as a realteak one.Her computer is confused and thats why she can't get online.Prior to the new modem being installed there was no problem with connection.They have replaced modem, but have told her to take it to a computer technician.I've uninstalled network card and restarted PC, it finds NIC and loads drivers, Realtek ones .Does this sound right ?

Having just read all of your post, you could have the wrong driver for your card.Install PC wizard (free download) and run it. That should tell you the make and model of your ethernet card.I had a similar problem some time ago with a card wrongly identified as a Realtec one when it wasn't.The realtec driver would not work. I had to google for the correct one.In the end I did get it to work, but finding the driver was not easy

In all honesty it could be easier to buy a new card complete with drivers, and swap it over.
Here's one from Overclockers. It costs very little.I'm sure you would find something similar at a local computer shop. That particular one is £7.04 plus postage.
http://www.overclockers.co.uk/showpr...work%20Adapter

To add to the above:- I had a look at the SMC site. If you can see the ID number on the card it would help with the download of drivers. Unfortunately they seem to have a fair few drivers and no way of identifying which you would need except by model number.