[BBKing]

Er, the 'wrong type of snow' was actually a perfectly accurate description of the problem. It's attitudes like this that mean organisations now forbid employees from talking to the press and hide between PR spin and waffle rather than allowing people to express themselves accurately. Just a pet hate of mine.

In this case it's unsurprising that an insurance company would do anything in its power to avoid paying out, that's what they do to preserve profits. One way is to have strict definitions of the circumstances when paying out happens. However, in this case they seem to have ballsed up quite badly, since it must have cost them more than £130k in total to fight and then pay out. It would be nice if they learned from it...