Thread: Virgin Media Phorm Webwise Adverts [Updated: See Post No. 1, 77, 102 & 797]
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Old 19-05-2008, 22:47   #6842
Dephormation
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Join Date: Apr 2008
Location: Bristol
Services: Aquiss.net and loving it. No more Virgin Media, no more Virgin Phone, no more Virgin Mobile.
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Re: Virgin Media and BT both part of the ISPA
Quote:
Originally Posted by phormwatch View Post
I don't know if this has already been brought to everyone's attention, but both VM and BT are members of the ISPA:

http://www.ispa.org.uk/

All ISPA members are Obliged to conform to a code of practice.

The ISPA code of practice is here:

http://www.ispa.org.uk/about_us/page_16.html

The complaints page is, of course, here:

http://www.ispa.org.uk/complaints/
Obliged except that the ISPA don't enforce their own code of practice. At least, not against their biggest fee paying member.

The complaints procedure seems to be, complain to BT. After you fail to reach a satisfactory conclusion, your or BT refer the case (at their discretion presumably) to ISPA. ISPA immediately do a slopey shoulders and send you to something called OTELO that I've never heard of.

See this thread on BadPhorm
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