Quote:
Originally Posted by icestar2
Dont remember syaing there CS was great ? All am saying is that there are some decent CS agents and because of the ones who know jack then they all get a bad name.
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not being funny but iv spoken to over 100 different ppl at NTL, Telewest & VM & more then 9/10 were useless.
---------- Post added at 20:09 ---------- Previous post was at 20:06 ----------
Quote:
Originally Posted by webcrawler2050
Do this!!
Dial 150 >> PRESS 3 and wait, if you get an Indian, hang up and redial. Its free!
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not when you dont have a land line it isint.
---------- Post added at 20:11 ---------- Previous post was at 20:09 ----------
Quote:
Originally Posted by Marge
When I worked there we were closely monitored on the amount of credit we gave away and in trouble if it was deemed too much. For that reason if someone was querying credit that hadn't been given, I would also refer back to the original person offering it and ask them to add the credit onto the account. Daft I know but you had to look after yourself and that £30 could be the difference between making or breaking your stats 
Things may have changed so this could be old, duff info so don't take it as what may be happening nowadays. |
while i cant speak for how you dealt with customers, most CS personal say that they'l do that however they never get back to you. so to me it seems like they just say it to fob us off.
---------- Post added at 20:12 ---------- Previous post was at 20:11 ----------
Quote:
Originally Posted by blenky
I will not give up as the £30 offer was made and taken in good faith. It was one of the reasons I took the offer. I will call back mid week between 9-5 and hopefully get through to UK CS staff.
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i wouldnt give up either mate, just be prepared that you'l have to make alot of calls & keep on at them to get anywhere.