Originally Posted by grdead

Gerb.... did the guys at tech support make you to establish a direct connection between the cable modem and the computer ?. I believe that they should make you to go for a direct connection and then run the tests on the cable modem ( they call it "Bluetools test" / "Whitetools Test" ). Once they run the tests they can dig up some old data ( for teh past 24/48/72 hours) that could help them to understand as whether its an issue with Intermittent connection or not. Also, do ask them to check for any "Overutilised Downstream issues" on your cable. Best of Luck !!