Quote:
Originally Posted by gerbilus
Status & Signal pages - no changes. The log - more of the messages I had earlier.
I have an engineer due to visit tomorrow morning now, so will see what happens. Am worried he/she will just connect their own laptop to my modem and it will work perfectly.
I know the phone tech support can only do so much. The frustrating thing is that my broadband connection has been near perfect for over 2 years now - have been using a wireless router with no problems whatsoever - able to use it with PSP, PS3, Wii, 2 Laptops, a desktop running ubuntu.Oh and a Wifi enabled Mobile phone! The fact that all my devices have problems suggests it ain't my fault surely? I ain't ranting here - just want my broadband back :-)
Oh and my girlfriend mentioned that our TV on-demand has also been out since last wednesday (unrelated I'm sure ;-)
Once again many thats to y'all for your constructive postings.
Gerb.
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Gerb.... did the guys at tech support make you to establish a direct connection between the cable modem and the computer ?. I believe that they should make you to go for a direct connection and then run the tests on the cable modem ( they call it "Bluetools test" / "Whitetools Test" ). Once they run the tests they can dig up some old data ( for teh past 24/48/72 hours) that could help them to understand as whether its an issue with Intermittent connection or not. Also, do ask them to check for any "Overutilised Downstream issues" on your cable. Best of Luck !!
