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Originally Posted by webcrawler2050
It does boil my blood, why resort to speaking to trading standards?? I mean to me, thats just a bit over the top
It's not about being "Tech Savvy" its about there has been no "basic" self diagnostics done.
It could be the UBR you are on, it could also be your equipment, have VM checked that your modem is 20mb capable. Also are you using WiFI or a router?
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Perhaps you ought to take a step back and actually read what is being posted rather than being quick to hit the 'rant' button.
It is pretty obvious he has rang for support...
Quote:
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Originally Posted by stunt
...My son phoned VM yesterday about the bad connection, and was told straight away by a guy in the Liverpool center that it is a known issue. Apparently, I am on a server exchange in Knowsley (Liverpool) and this server is so over subscribed that it cant handle 20 meg connections. He advised us to downgrade to 4 meg as nothing can be done till the engineers upgrade this server. I was told this server was getting upgraded when I was on 10meg?
Whats annoying me is the fact that VM have been taking £37 a month off me for a service they themselves have now told me they cant provide...
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