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Old 18-05-2008, 23:36   #31
icsys
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Join Date: Apr 2008
Services: Virgin - BB,TV,Phone Sky box - with no sub Freeview - idtv
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Re: Research shows that most want a limited service.

Quote:
Originally Posted by Incognitas View Post
...I feel quite peeved since VM changed the rules again without telling anyone first.

Anyone else would tell their customers about changes to their service BEFORE implementing them but not VM apparently.
EXACTLY the problem.

It's all very well posting... "If you don't like STM you can always leave!"

Trials are introduced with no notification. Then when the trial thresholds are finally discovered and publicised they are different to the real world.

I am meant to be in one of the trial regions where the trial threshold is 1200MB yet I am throttled after just 800MB.

I don't disagree with STM in principle, Transparency, consistency and a fair threshold limit is all that is required. AND notification when changes are made so that everyone is fully aware of where they stand.
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