Originally Posted by stunt

My 20meg connection has been really bad from day one (was the same with 10meg). Most of the time it's between 2 to 4 meg, the one off best was 12 meg. I have sent letters complaining (when it was BY) but no joy. What I would like advice over is this. My son phoned VM yesterday about the bad connection, and was told straight away by a guy in the Liverpool center that it is a known issue. Apparently, I am on a server exchange in Knowsley (Liverpool) and this server is so over subscribed that it cant handle 20 meg connections. He advised us to downgrade to 4 meg as nothing can be done till the engineers upgrade this server. I was told this server was getting upgraded when I was on 10meg?

Whats annoying me is the fact that VM have been taking £37 a month off me for a service they themselves have now told me they cant provide, and they are also still selling the 20meg service in my area to ppl who would be on the same Knowsley server, not get the speeds they are paying for, and further over populating this server.

Was really thinking of going to the Trading Standards as they are advertising and selling something they know they cant provide.

Any advice or help appreciated