Originally Posted by snazzy

I don't know who the hell you think you are talking to dude. BUT I PAY A FEE FOR A SERVICE THAT'S KNACKERED. I am not some wet back that fell off the back of a lorry in Dover. I have been dealing with this for over a year. I have not read passed the first line of your response in order to not get too wound up.

I have had engineer after engineer and equipment installed. I even have a new PC now. Everything is new. The only thing that remains the same is the retention issue. OKAY BUD?