I recently had V+ installed as part of a 'Ultimate Triple' deal and was offered a £30 fee for installation.
Just looked at my ebill toady and have been charged £75.
I called CS and the woman in the Indian call centre at first tried to tell me the £75 was correct. It was only my persistence that got her to look at the notes on my account that confirmed I was in fact offered installation for £30. Could she now refund the £45 - oh no! She said she had to first talk to the Dept that offered the price.
She called me back to say that she had a long conversation (
) with retentions. They in turn are going to send an email to the person who offered the price to get her to call me!!! Why, I asked, does the person who gave the price have to call me - and also when would that be? What happens if she doesn't?!! What if she has left?
As you can imagine I was getting a bit angry by now. What appears to be a simple billing error was turning into a farce. The woman from the Indian call centre said she would also email the person who gave me the price AND she herself would call me around 5pm to see if I had heard anything.
Needless to say no-one called.
I am now in a position where I will have to yet again call, get through to an Indian call centre and go through the whole sorry farce again.
Why can't they just admit they have made a mistake and refund my account?