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Old 17-05-2008, 18:14   #4
whydoIneedatech
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Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
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Re: Internet slow - Reading Area?

Quote:
Originally Posted by markmarkymark View Post
Greetings All.

Have not been around for a while - but thought I would drop in and see what the latest news was - reason - slow internet in reading.

Over the last 24 hours or so it is almost too slow to be usable What is strange is that Speedtest.com gives reasonable values (12-15 Mbits) - however real time surfing is slow. Even Cable Forum page loads can take 30 seconds or more.

Done the normal stuff (modem reboot / PC Reboot etc).

Just wondered if this is just me or are others in the area finding similar results. I can actually surf at better BB speeds using my Vodafone mobile modem (is working 3g+ in my area just now).

cheers

Mark

Modem Info

Downstream Lock : Locked
Downstream Channel Id : 6
Downstream Frequency : 402750000 Hz
Downstream Modulation : QAM256
Downstream Symbol Rate : 5360.537 Ksym/sec
Downstream Interleave Depth : taps32Increment4
Downstream Receive Power Level : 8.0 dBmV
Downstream SNR : 40.5 dB

Upstream Lock : Locked
Upstream Channel ID : 1
Upstream Frequency : 25800000 Hz
Upstream Modulation : QPSK
Upstream Symbol Rate : 2560 Ksym/sec
Upstream transmit Power Level : 40.5 dBmV
Upstream Mini-Slot Size : 2

Network Access : Allowed
Maximum Downstream Data Rate : 20480000
Maximum Upstream Data Rate : 768000
Maximum Upstream Channel Burst : 1600
Maximum Number of CPEs : 1
Modem Capability : Concatenation Enabled, Fragametation Enabled, PHS Disabled
Below is the recommended Downstream power levels for both NTL Platforms and you are much higher than both of them at 8dBmV on QAM256

Bromley (exCable & Wireless) Downstream power levels +6dB to +8 (QAM 64) +2.5 to +5.5 (QAM256)

Langley
(NTL area) Downstream power levels -2.5dB to +2.5 (QAM 64) -1.5
to +2.5
(QAM256)


You need to call up Tech Support and tell them whats happening.
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