Cable Forum - View Single Post - New STM/Virgin traffic managent confirmed

pip08456 · 17-05-2008, 03:10

I've had a reply from the ASA about my complaint which goes to several pages.
Unfortunately my scanner is down at the moment otherwise I would make the full text available to you all.

It is worth noting that there are only 2 pages of the missive in reply but also
5 pages of their Adjudication which are watermarked "confidential" (why send them to a member of the public?)''
.
The total number of complaints is 30 one of whom is BSkyB.
So much for all those bitching on here about the service!

I know that my next quote can be construed incorrectly and when my scanner is up and running again the full text will be available.

Virgin Media said

"Virgin said they followed CAP guidance and always qualified their use of "unlimited" and stated that "acceptable use policy applies". They explained that their policy did not limit the amount of data a user could download over any period of time, and it did not have any price implications for heavy users.
They explained that, if a user was found to affect other users bandwidth, they would temporarily limit the speed of that user's internet connection. They said those user's would receive their full connection speed after 240 minutes. They said they planned to publish a list of Frequently Asked Questions on traffic management shortly. They argued that there were no limits to the amount of material that can be downloaded by customers and that the claim "unlimited downloads" was not misleading.

The above paragraph is an extract taken from paragraph 2 of the response by VM to the ASA.

As soon as I get my scanner working again I'll give you a link to the full text.
Forgot to add 750Mb between 4.00pm and 12.00p does not add up to 240 mins!

17-05-2008, 03:10	#104
pip08456 Sad Doig Fan! Join Date: Aug 2007 Location: Barry South Wales Age: 69 Services: With VM for BB 250Mb service.(Deal) Posts: 11,809	Re: New Virgin traffic managent - so that's why it's slow! I've had a reply from the ASA about my complaint which goes to several pages. Unfortunately my scanner is down at the moment otherwise I would make the full text available to you all. It is worth noting that there are only 2 pages of the missive in reply but also 5 pages of their Adjudication which are watermarked "confidential" (why send them to a member of the public?)'' . The total number of complaints is 30 one of whom is BSkyB. So much for all those bitching on here about the service! I know that my next quote can be construed incorrectly and when my scanner is up and running again the full text will be available. Virgin Media said "Virgin said they followed CAP guidance and always qualified their use of "unlimited" and stated that "acceptable use policy applies". They explained that their policy did not limit the amount of data a user could download over any period of time, and it did not have any price implications for heavy users. They explained that, if a user was found to affect other users bandwidth, they would temporarily limit the speed of that user's internet connection. They said those user's would receive their full connection speed after 240 minutes. They said they planned to publish a list of Frequently Asked Questions on traffic management shortly. They argued that there were no limits to the amount of material that can be downloaded by customers and that the claim "unlimited downloads" was not misleading. The above paragraph is an extract taken from paragraph 2 of the response by VM to the ASA. As soon as I get my scanner working again I'll give you a link to the full text. Forgot to add 750Mb between 4.00pm and 12.00p does not add up to 240 mins!