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Gavin78 · 15-05-2008, 23:06

I had this problem a while back and I am on a router, although the modem its self was going off affecting my router about 2 mins later which would start flashing...

I phoned Virgin and told them but never told them I had a router because this was the first question I asked and they do most of the time blame it on that and not there fault.

Anyway this instance the light was going off the modem whether the router was connected or not so I phoned them up and they did a trace on the line and it came back that it was coming from the box on the street.

it was fixed the next day, although tonight its started to do it again the same thing so looks like tomorrow there will be another call.

as others have said try the virgin modem on its own for a while and see if the same thing happens again.

15-05-2008, 23:06	#8
Gavin78 Ice Cold Join Date: Oct 2006 Location: West Yorkshire Age: 47 Services: XL TV M Phone 1000MB BB Posts: 1,566	Re: Intermittent connection I had this problem a while back and I am on a router, although the modem its self was going off affecting my router about 2 mins later which would start flashing... I phoned Virgin and told them but never told them I had a router because this was the first question I asked and they do most of the time blame it on that and not there fault. Anyway this instance the light was going off the modem whether the router was connected or not so I phoned them up and they did a trace on the line and it came back that it was coming from the box on the street. it was fixed the next day, although tonight its started to do it again the same thing so looks like tomorrow there will be another call. as others have said try the virgin modem on its own for a while and see if the same thing happens again.