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Peil · 14-05-2008, 18:29

Is she running XP/Vista or something older?

Reason I ask is that Winsock has been used since Windows 98.

If it's XP, right click on My Computer, go to Manage. Then open the Device Manager and go to Network Adapters in the right hand pane.

See if the NIC is listed, if not try clicking the blue computer icon on the toolbar (says scan for hardware changes when you hover your mouse over it)

Once you've done that try opening a command prompt and type IPCONFIG

If nothing is showing there, IPCONFIG /RENEW should force a new DHCP lease, if it doesn't work, call em again.

14-05-2008, 18:29	#15
Peil Inactive Join Date: Jan 2005 Services: V+, Sports, 30mb Internet Posts: 90	Re: Can't get online with new Ambit modem Is she running XP/Vista or something older? Reason I ask is that Winsock has been used since Windows 98. If it's XP, right click on My Computer, go to Manage. Then open the Device Manager and go to Network Adapters in the right hand pane. See if the NIC is listed, if not try clicking the blue computer icon on the toolbar (says scan for hardware changes when you hover your mouse over it) Once you've done that try opening a command prompt and type IPCONFIG If nothing is showing there, IPCONFIG /RENEW should force a new DHCP lease, if it doesn't work, call em again.