Quote:
Originally Posted by kryogenik
Not really, but thanks for the info!
End of the day, I've been going with these to the same girls for a donkey's age, we're quite well acquainted and they're very familiar with what I send. Last week, it was all change. I doubt they've picked this new rate out of the air somehow. As I said, I was handed a tape measure and told oh no, it's over 60cm, sorry! I suspect either the info on the site needs updating or there's been some mix up somewhere, or this has changed again since?? I still have my receipts anyway so if there's anything I can do, I will.
We're off topic now I fear anyway, but thanks again.
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Well that's the general rule for non-tube items, the size for tubes is listed separately. Perhaps the Post Office you're dealing with have had a new printed price list through and the tube pricing has simply been omitted or isn't clear. I too have used special and recorded delivery for my business post for years and there have been quite a few times when I've almost been overcharged due to confusion on the part of the staff involved. What's happened more recently however with the change in pricing structure to take more account of sizes as well as weight has probably made things even more confusing. You could always call RM Customer Service (08457 950950) for a once and for all clarification as it'd be a shame to lose some of your business unecessarily. Worth the price of a phone call I'd have thought. Best of luck!