Thread: Tech Support don't know about the 10Mb rollout
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Old 14-05-2008, 11:29   #3
whydoIneedatech
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Services: VIRGIN MEDIA , 20 Mb BB, V+ Box, XL Phone and 2 Virgin Mobiles
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Re: Tech Support don't know about the 10Mb rollout
Quote:
Originally Posted by lightwind View Post
In desperation, I've just phoned VM Tech Support on 0906 301 2222 about my slow dowload speeds following a brand new modem install from VM on Monday 12th May. I'm still getting average 3800kbps speeds, when apparently I should now be on the 10Mb service - unless I've been told wrong!

The worrying thing is that guy (Rob) DID NOT KNOW about the national 4Mb to 10Mb rollout - can you believe this!!! I've asked him to check with his colleagues and phone me back .... and I'm still waiting. Also, there is according to him a fault in our area reported at 7:51 this morning - but nothing's showing about this on the VM site.

He must be the odd one as we are all aware of the upgrade in my call centre.
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