Cable Forum - View Single Post - Tech Support don't know about the 10Mb rollout

lightwind · 14-05-2008, 13:14

In desperation, I've just phoned VM Tech Support on 0906 301 2222 about my slow dowload speeds following a brand new modem install from VM on Monday 12th May. I'm still getting average 3800kbps speeds, when apparently I should now be on the 10Mb service - unless I've been told wrong!

The worrying thing is that guy (Rob) DID NOT KNOW about the national 4Mb to 10Mb rollout - can you believe this!!! I've asked him to check with his colleagues and phone me back .... and I'm still waiting. Also, there is according to him a fault in our area reported at 7:51 this morning - but nothing's showing about this on the VM site.

---------- Post added at 12:14 ---------- Previous post was at 11:41 ----------

Tech Support have rung back (Rob) - and to be fair, he has really looked into this, and it seems the docsys file on my UBR has been changed, but not yet set live - this is likely to happen soon, but could not say when. When it does - the upgrade's done.

So, I'm NOT on 10Mb after all - which explains my current download speeds of c. 3800kbps. So, I'll patiently wait for the actual upgrade to be implemented - at least I know the new modem should be OK.

14-05-2008, 13:14	#1
lightwind Inactive Join Date: Apr 2008 Location: Nottingham Services: 10Mb cable; XL TV. Posts: 32	Tech Support don't know about the 10Mb rollout In desperation, I've just phoned VM Tech Support on 0906 301 2222 about my slow dowload speeds following a brand new modem install from VM on Monday 12th May. I'm still getting average 3800kbps speeds, when apparently I should now be on the 10Mb service - unless I've been told wrong! The worrying thing is that guy (Rob) DID NOT KNOW about the national 4Mb to 10Mb rollout - can you believe this!!! I've asked him to check with his colleagues and phone me back .... and I'm still waiting. Also, there is according to him a fault in our area reported at 7:51 this morning - but nothing's showing about this on the VM site. ---------- Post added at 12:14 ---------- Previous post was at 11:41 ---------- Tech Support have rung back (Rob) - and to be fair, he has really looked into this, and it seems the docsys file on my UBR has been changed, but not yet set live - this is likely to happen soon, but could not say when. When it does - the upgrade's done. So, I'm NOT on 10Mb after all - which explains my current download speeds of c. 3800kbps. So, I'll patiently wait for the actual upgrade to be implemented - at least I know the new modem should be OK.