Cable Forum - View Single Post - Slow internet, intermittent problem? Can't get help!?

sam-1990 · 13-05-2008, 22:19

Hi guys,
Its been about a week now, my internet start grinding to a halt! So slow gettin about 1mb tops!

I called up my VM last week and they said my current connection (20MB) was too high for my modem and was swamping it, and they swapped it to a new one and this will resolve all issues!

So, as you can probably guess when the new modem arrived today it is just the same if not slower!

One of the many technicians I spoke to on the phone over the past few days mentioned a loss in PING, so i checked it out! and it seems im loosing 50%!
However each time I carry this ping. google.com out, it changes! sometimes i loose nothing sometimes i loose 25%, sometimes i loose 50 or more! So its very unstable!

The last call I spent with virgin media said I had spyware and it was the definite problem to all my problems because I had 25 TCP Protocols open when using the "NETSTAT - A" + "Netstat" is showing 5-6 establised connections command in Commandpromt!
After hours on my slow connection trying to download Spybot and using windows defender, i didnt find one virus or spyware!

[image]http://img89.imageshack.us/img89/9458/26277838it1.jpg[/image]
[image]http://img89.imageshack.us/img89/9458/26277838it1.jpg[/image]

So now im back to square one!!! Please help!! I couldn't bare another 40min conversation to some guy who doesn't know a thing, and costing me 25p a minute!!

UPDATE :
After calling about 10 minutes ago, the guy said it is DEFINITELY spyware and its eating up my bandwidth, it needs to be removed.

13-05-2008, 22:19	#1
sam-1990 Inactive Join Date: May 2008 Posts: 19	Slow internet, intermittent problem? Can't get help!? Hi guys, Its been about a week now, my internet start grinding to a halt! So slow gettin about 1mb tops! I called up my VM last week and they said my current connection (20MB) was too high for my modem and was swamping it, and they swapped it to a new one and this will resolve all issues! So, as you can probably guess when the new modem arrived today it is just the same if not slower! One of the many technicians I spoke to on the phone over the past few days mentioned a loss in PING, so i checked it out! and it seems im loosing 50%! However each time I carry this ping. google.com out, it changes! sometimes i loose nothing sometimes i loose 25%, sometimes i loose 50 or more! So its very unstable! The last call I spent with virgin media said I had spyware and it was the definite problem to all my problems because I had 25 TCP Protocols open when using the "NETSTAT - A" + "Netstat" is showing 5-6 establised connections command in Commandpromt! After hours on my slow connection trying to download Spybot and using windows defender, i didnt find one virus or spyware! [image]http://img89.imageshack.us/img89/9458/26277838it1.jpg[/image] [image]http://img89.imageshack.us/img89/9458/26277838it1.jpg[/image] So now im back to square one!!! Please help!! I couldn't bare another 40min conversation to some guy who doesn't know a thing, and costing me 25p a minute!! UPDATE : After calling about 10 minutes ago, the guy said it is DEFINITELY spyware and its eating up my bandwidth, it needs to be removed.