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grahalex · 13-05-2008, 14:17

Turns out mother in law had a network card, she got a visit from Virgin to make sure everything had been connected properly, he connected ethernet cable to PC, still no internet, he said he wasn't a computer technician and left.I went round today, network connection said cannot find IP address.Rang technical support again, they told me to unplug white cable from modem and power off modem then reconnect.Did that, still no good, she told me to reconfigure network connection did that, still no good.Then she said nothing wrong at there end must be a winsock file missing on PC.
Everything was ok with old modem, suddenly new one fitted and files are missing, I suspect modem is faulty, can any one help on this ?
Also I have heard on this forum of a direct number to helpline in UK, does anyone have this number ?

13-05-2008, 14:17	#7
grahalex Inactive Join Date: May 2008 Posts: 25	Re: Can't get online with new Ambit modem Turns out mother in law had a network card, she got a visit from Virgin to make sure everything had been connected properly, he connected ethernet cable to PC, still no internet, he said he wasn't a computer technician and left.I went round today, network connection said cannot find IP address.Rang technical support again, they told me to unplug white cable from modem and power off modem then reconnect.Did that, still no good, she told me to reconfigure network connection did that, still no good.Then she said nothing wrong at there end must be a winsock file missing on PC. Everything was ok with old modem, suddenly new one fitted and files are missing, I suspect modem is faulty, can any one help on this ? Also I have heard on this forum of a direct number to helpline in UK, does anyone have this number ?