Quote:
Originally Posted by Nilrem
smharman, what time did you report your dvr as dead?
If ldavey's father came home from work and reported his box bust it could have been too late in the day for next day (especially for a saturday) appointment.
48 hours is, unless you're paying a real premium for better support about as good as you can realistically get, especially when that 48 hours is over a weekend, for a non-essential (luxury?) consumer service* that is likely to require someone to spend an hour or more to get to it and sort it out (as opposed to get a courier out to pick it up and drop off a new one).
*As opposed to something that is essential (gas, water, electric etc).
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About 4pm on Sunday I think and I agree with what you are saying about turnaround. Thing is hear Cable is getting pushed by DirectTV (Sat) who are pushing over 100 channels of HD (which is a lot of marketing guff, counting the fact you broadcast the same channell offset 4 times for the different time zones does not to me make 4 channels), pushed by FiOS who can only market faster upload speeds as a benefit in and around NYC as the cable industry here has got its act in gear and is offering 20/2 and 30/3 as the basic and premium services.
---------- Post added at 17:54 ---------- Previous post was at 17:47 ----------
Quote:
Originally Posted by the-cable-guy
thats how companies should treat their customers. although American cable companies are expensive their customer service is alot better.
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I pay $102 a month for 20/2 broadband ($44.95) and an HD DVR ($9.95) on Family Cable ($39.90) (the rest is taxes etc.
http://www.optimum.com/package_list....d=19&pkgType=1
I could add a phone line and go triple play for $29.95 a month each so $89.85, getting a phone line for an additional $5 a month but with a Vonage box at home I don't see a need for the expense.
Is that expensive?