[LostintheNW]

I refuse to call the premium rate number when I pay more than enough as it is, and considering they will just tell me the same as Customer Services I wont get a refund on the cost of the call.

I also spoke to retentions who confirmed the same thing as well.

It is true that this company are not playing by their own rules, they seem to make them up as they go along (have another issue with them regarding the VIP package and the fact they hadn't set this up correctly on our account but not going into that with this post)

I am finding that since VM took over what was NTL/Telewest the service has gone down hill. NTL were not that good, but they were better than these! and Nynex/C&W were fantastic, the people on the phone were always helpful and well mannered, not like this shower of *****e they have employed at the moment.

And its a bit hard to use DUmeter when I am downloading directly from my xbox as you cannot install anything like that on the machine (plus its not up to me to provide evidence I am a so called heavy downloader its up to them! and like I said 144mb is heavy?)