Thread: All Chipped Cable Boxes Going Down
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Old 11-05-2008, 18:38   #488
frogstamper
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Re: All Chipped Cable Boxes Going Down
Quote:
Originally Posted by Rob View Post
Engineer attendance in 48 hours (you really can't count Sunday) isn't bad. Very few companies would expect to get someone there quicker.

But is it really going to be a fault to do with updates to stop the dodgy users? Probably not since those started to be applied weeks ago.
Well said Rob, VM certainly has its faults and Ive done my fair share of moaning but as regards getting an engineer out I have no complaints. Rang VM last Friday [9/5/08] at 13.30 because I was getting bad pixelation on certain channels, CS said I needed an engineer after doing a few tests, "would tomorrow be convenient sir", engineer arrived at 10.20am, fixed problem by boosting the signal from green box, the job was done in 15 minuets. So from making the initial phone call the problem was solved in less than 24 hours, kudos to VM.
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