Hi Xaccers,
I've had a re think and you're right in what you say. I was about to print off the 'LETTER BEFORE ACTION' letter from the template I found at the consumer action site, but it states in it the following;
'You have failed to respond to my letter of the [XXXXXXX - date of preliminary letter] and its enclosed schedule'.
The thing is they did respond but it was not the response I was hoping for, as in the standard reply.
Is there another template for the 'LETTER BEFORE ACTION' letter or is that the only one?
Quote:
Originally Posted by Xaccers
Housemate tried that, she owed them £500 overdraft, they owed her £700 fees, she suggested they called it quits, they offered her £300, she said no, they said "Oh look, we've delayed enough so there's no point you taking us to court thankyouOFT, now, how about that £500?"
Nice HSBC, not.
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