[snazzy]

So what is it with Virgin? Are they unable? Unwilling? Incapable? Incompetent or just plain old bloody useless? Month after month after damn month goes by and still I have this incredibly poor BB service. When It's good it's absolutely great, when it's poor I can't do a thing with it.

I'm way past the point of TS ever being able to offer any kind of useful information. The TS is really for people at the begging of their problems. I've lost count of the amount of people from VM who have promised me and given me dates for a fix and it just goes but and sod all happens.

It's just plain old utilisation and they have admitted it, so why don't they fix it? If it wasn't for the fact I hate SKY and really don't want to go back to BT I'd be long long gone. I wish VM would either sort it out or close down completely. That way I get a fix or I have to motivate myself to go elsewhere.