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Old 07-05-2008, 14:25   #3
esdxc37
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Location: Edinburgh
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Re: Customer service and engineer visit.

Quote:
Originally Posted by mac1956 View Post
I would like to congratulate Virginmedia on their superb service I have received.
I rang 150 2 days ago to report a fault I had on my V+ box and my V box, the lady was very helpful and quickly indentified I needed an engineer to visit.

Given a time of 8-12 for visit today.
The engineer was on the doorstep at 7.55 am all problems fixed and gone by 8.30 am.
Can't knock that for service, not a one off either had problem with broadband connection six months ago and got the same excellent service.
You are not the typical VM cust usualy only get the Knockers here.
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