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mac1956 · 07-05-2008, 11:32

I would like to congratulate Virginmedia on their superb service I have received.
I rang 150 2 days ago to report a fault I had on my V+ box and my V box, the lady was very helpful and quickly indentified I needed an engineer to visit.

Given a time of 8-12 for visit today.
The engineer was on the doorstep at 7.55 am all problems fixed and gone by 8.30 am.
Can't knock that for service, not a one off either had problem with broadband connection six months ago and got the same excellent service.

07-05-2008, 11:32	#1
mac1956 Inactive Join Date: Apr 2007 Location: Bristol Services: Virgin Media XL Tv BB 4Mg Phone XL V+ box and V box. Posts: 12	Customer service and engineer visit. I would like to congratulate Virginmedia on their superb service I have received. I rang 150 2 days ago to report a fault I had on my V+ box and my V box, the lady was very helpful and quickly indentified I needed an engineer to visit. Given a time of 8-12 for visit today. The engineer was on the doorstep at 7.55 am all problems fixed and gone by 8.30 am. Can't knock that for service, not a one off either had problem with broadband connection six months ago and got the same excellent service.