[NorthHertsHammer]

the fact that they were able to cut his service as they said they would should tell you all you need to know.
The fact that his account was paid up to date and that they could confirm this over the phone should tell you all you need to know.

Of course unless vm have sold all our details to another party and got them to start cold calling?

If vm were refing a football match I am sure we would all be singing "you dont know what your doing" or quite possibly "whose the w*&ker in the black"