[ceedee]

Originally Posted by Berealwith

Connection 60 households? No just one router (and virgin sells routers) and my router has port throttling on I have it set for each member.

If you accept that applying contention rules is appropriate for your LAN then why do you think it's unacceptable for VM to do the same at the UBR?
What bandwidth would you think is satisfactory for each of your five users at peak times?

Regarding contention and the 5% of high users I do accept the price for a good service, but we don't get that and it’s not the high user's fault, which always get the finger pointed at. It's virgin's fault for not getting their gamble right, or for that matter listening to their customers.

I'd agree that VM should have predicted the huge increase in bandwidth demand and increased capacity earlier. As I understand it, VM's current network has been designed to cope with a contention ratio (apparently 20:1) based on most users consuming just 3GB/month.
In that light, it's not surprising that currently 5% of users (myself included) expect far more than that and it's our (above average) usage that's 'overloading' the network.
In response, VM are investing in DOCSIS3 which should increase capacity next year.
But even then, you'll be very unlikely to be able to download at 20Mb/s at peak times when everybody else is online -- just like your LAN users.

and no you won’t get an apology for saying some people on here are BIGOTS, they are and no matter how many times you try to educate them they still won’t see the wood because of the trees...

I didn't ask for an apology, I simply pointed out that personal attacks were offensive and wouldn't help you "educate" posters who don't see things your way.

---------- Post added at 14:01 ---------- Previous post was at 13:51 ----------

Originally Posted by AndrewJ

Then it's offline, I am not asking for maximum speed all day but I want the speed when I need it, not to have it cut out just because I have the nerve to use what I pay for.
[...]
And by principle of the matter I refuse to pay for a service of which I am paying a premium now of which is not fit for purpose.

If I'm understanding you correctly, you want to have your maximum speed available whenever you want it, regardless of other customers' usage. To get that you'll need an uncontended connection or a network running way below it's economically affordable level.
Expect to pay an awful lot more than VM's current charges!

Again I wish you the best of luck in finding it.