Quote:
Originally Posted by HaveToBeAnon
Guys,
Just a quick word of thanks from a BT employee, Broadband user and shareholder. Rest assured that the vast majority of BT employees are also very aggreived by this. It came as a complete shock to us, just as it did for you. Its a real puzzle why we are continuing with it - it strongly stinks of corruption, although I have no evidence whatsoever, it just 'feels' odd.
Also dont be too hard on any call centre folks who give you mis-information. Its pretty certain they are in the dark as much as anyone.
Good luck with the fight - and don't forget you have allies in all sorts of unexpected places.
Anon. (For obvious reasons)
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Good to hear from you. We know you're there.
I've long been aware that the BT strategy is to release critical information to the press long before it even THINKS about updating the support scripts. It has happened so many times, with each major development.
Let's reconfigure the mail servers - got the press release? Good.
Shouldn't we tell customers?
Why?
They need to know.
Why?
Because this reconfiguration will break their email.
So what?
They will ring support - have we told support?
Why?
Because they need to know
Why?
So they can help the customers sort their broken email
Sorry - what was those words you used?
Which ones?
I think you said "Help the customers"
Well - isn't that what the support desk is for?
HA! HA! HA! HA! HA! - you're new round here aren't you?
Yes
Well hurry up and get that press release written "in order to improve our customers' online email experience, we are upgrading the security on our email servers. It will be fantastic and will make our email servers the most secure in the world." Got that? And when you've done that, don't forget to send the letter to the shareholders explaining the increased dividend.
Yes sir. Shall I add that bit we usually put in about being a customer focussed company?
Of course.
---------- Post added at 12:32 ---------- Previous post was at 12:29 ----------
Quote:
Originally Posted by vicz
Given the recent case in Poole of council employees being granted a warrant to spend 3 weeks spying on a couple to try to prove they did not in fact live where they said they did (although they did!) to uphold a schools admissions policy this should not prove too difficult an obstacle!  |
I know - they're wonderful aren't they. That's my local council.