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Originally Posted by Berealwith
So what does this mean i have to go above CS and not through the chain of command. This in it's self shows how the company has failed. Here's a thought what if everybody did this, it underminds the admins,tech help, cs, the best way is to use the system not run over it.........................
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I agree that it's jumping over the 'chain of command' that's failed to offer a realistic solution to the problems on Preston's UBRs.
If it's the only way of getting something fixed (and hopefully alerting senior management that their systems aren't coping) then I wouldn't feel bad about using it.
Obviously ymmv.
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If you have to go to the top every time you need a responce, what i think is it's a crap company, and i for one have the wisdom to see it wont get better.
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I (notoriously) recommend people use VM's Tech Support newsgroups to get their problems solved, usually with a high degree of success but I recognise that Preston's long-standing hassles (like WelshChris's problems in Swansea) are in a different league altogether.
If you choose not to use all avenues open to you and if you're convinced that your service won't improve, I'm afraid that you've only one constructive route left to take -- ADSL.
Good luck in finding something better.