Quote:
Originally Posted by ceedee
If you're theuser on UBR6 or Bones on UBR5 then you have my sympathies.
All I can suggest is to follow this recommendation, posted to one of the VM newsgroups a week or so ago:
The only time anyone ever answered a complaint of mine was when I wrote
to this address
Chief Executive Officer
Virgin Media Investment Holdings Ltd.
NTL House
Bartley Wood Business Park
Hook
Hampshire
RG27 9UP
They responded very quickly and problem was resolved. I wrote loads of
other letters, to addresses I had been given and not once did I get a
response. I called and even used the online e-mail, nothing.
Good luck! |
So what does this mean i have to go above CS and not through the chain of command. This in it's self shows how the company has failed. Here's a thought what if everybody did this, it underminds the admins,tech help, cs, the best way is to use the system not run over it.........................
If you have to go to the top every time you need a responce, what i think is it's a crap company, and i for one have the wisdom to see it wont get better.