Quote:
Originally Posted by Berealwith
Well i have been posting on newsgroups now for weeks about Prestons slow UBR. the thing is i am quite surprised i have been getting emails back from other customers, they all have the same problem.........what the hell do you have to do to make this ISP move it's ass and do something..............it's absolute rubbish, and from what i see. there is no way forward. I am now in my last week with this and i am becoming excited at the prospect of leaving.....................oh the bliss
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If you're theuser on UBR6 or Bones on UBR5 then you have my sympathies.
All I can suggest is to follow this recommendation, posted to one of the VM newsgroups a week or so ago:
The only time anyone ever answered a complaint of mine was when I wrote
to this address
Chief Executive Officer
Virgin Media Investment Holdings Ltd.
NTL House
Bartley Wood Business Park
Hook
Hampshire
RG27 9UP
They responded very quickly and problem was resolved. I wrote loads of
other letters, to addresses I had been given and not once did I get a
response. I called and even used the online e-mail, nothing.
Good luck!