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Re: advice please
Welcome
Whilst they are part of Virgin media they are in effect a seperate company on their own billing system. Virgin media will not process a refund on Virgin mobiles behalf because they can't.
I will add that I can't find anywhere it says the WIFi is included in a Sim only deal so £35 as a goodwill gesture is something need not have been offered so I would take it and pay the bill.
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